Information
General terms and conditions of hire
These terms apply to every booking made on faubourgautomobiles.com. Last updated: 13 November 2026.
1. Hirer
The vehicles are hired out, and the chauffeur service is provided, by ASHOK CAB, Société par actions simplifiée (SAS), SIREN 851 916 056, whose registered office is at 63 rue Maurice Ripoche, 75014 Paris, which operates the Faubourg brand. Contact: reservation@faubourgautomobiles.com.
2. Booking
The booking is concluded upon confirmation of payment. It covers the vehicle, dates, times and locations selected. For a model available as several units, the hirer hands over one of them, in the same version. A vehicle may only be replaced by a vehicle of equal or higher category, with the client's agreement, in the event of unavailability beyond the hirer's control; failing such agreement, the client is refunded in full.
3. Prices and payment
Prices are stated in euros, inclusive of all taxes. The price of a hire includes insurance, the included kilometres stated on the vehicle's page, delivery and collection in Paris and at its stations, and assistance. The duration discount, delivery outside Paris and extras are detailed before payment. The price is paid in full at the time of booking, by bank card, through a secure payment provider.
4. Driver
The driver must meet the minimum age and the minimum period of licence holding stated on the vehicle's page, and present at handover a valid driving licence, proof of identity and a credit card in their name. Any additional driver must be declared at booking and meet the same conditions. Failing this, the vehicle is not handed over and the hire is cancelled under the conditions of Article 9.
5. Deposit
On the day of handover, a pre-authorisation for the deposit amount stated on the vehicle's page is placed on the driver's credit card. It is not charged and is released no later than seven days after the vehicle is returned, less, where applicable, any sums due under Articles 7 and 8.
6. Handover and return
The vehicle is handed over and returned at the agreed time and place, following a joint condition report with photographs. It is handed over clean, with a full tank of fuel or a full charge, and must be returned in the same condition; failing this, missing fuel and cleaning are charged at actual cost. One hour's grace is allowed on return; beyond that, each hour or part thereof is charged at one tenth of the daily price.
7. Use of the vehicle
The vehicle may be driven in mainland France, unless written consent is given for another country. The following are prohibited: driving on a race track, races and timed trials, sub-letting, carrying passengers for payment, towing and smoking on board. Kilometres beyond the included allowance are charged at the rate stated on the vehicle's page. Traffic fines, tolls and parking charges incurred during the hire period are the client's responsibility; penalty notices are transferred to the driver.
8. Insurance and claims
The vehicle is covered by comprehensive insurance. In the event of damage, theft or a claim for which the driver is liable, an excess no greater than the deposit amount remains payable by the client. The exclusions provided for in the insurance policy (driving under the influence of alcohol or drugs, undeclared driver, use prohibited under Article 7) leave the full cost of the damage payable by the client. Any incident must be reported to the assistance service without delay.
9. Cancellation and changes
The hire of a vehicle for a specified date does not carry a right of withdrawal (Article L. 221-28, 12° of the French Consumer Code). The hirer nevertheless grants: free cancellation and a full refund up to seven days before handover; retention of 50% of the price between seven days and 48 hours before handover; no refund less than 48 hours before handover or in the event of a no-show. Dates may be moved once free of charge, subject to availability.
10. Chauffeur service
The chauffeur service is provided by a professional chauffeur in a vehicle belonging to the hirer. The price of a transfer includes 60 minutes' waiting time at the airport and 15 minutes at a station or address; beyond that, waiting time is charged at the hourly rate of the class booked. Hourly hire runs from the agreed pick-up time to the agreed end time. Cancellation more than 24 hours before pick-up is refunded in full; within 24 hours, the price remains due.
11. Liability
The hirer is not liable for items left in the vehicle, nor for delays caused by force majeure, traffic or a decision of the authorities. Its liability is limited to the price of the booking, except in the case of gross negligence or personal injury.
12. Complaints and mediation
Any complaint must be sent in writing to reservation@faubourgautomobiles.com. If no amicable solution is reached within 60 days, a consumer client may refer the matter, free of charge, to the consumer mediator with whom the hirer is registered: [to be completed]. The client may also use the European Online Dispute Resolution platform.
13. Governing law
These terms are governed by French law. A consumer client retains the benefit of the mandatory provisions of the law of their country of residence.